FAQ

Customer Questions

• Question How do I make a purchase? showhide
  Answer

  Once you have selected an item to buy, simply click the Buy or Add To Cart button for the item you wish to purchase. This will add your item to your shopping cart and present you with an opportunity to select other relevant products and accessories relevant to your purchase. You can then either click “Continue to Checkout” or “Keep on Shopping” to add more items to your cart.

  When you’re finished shopping, click “Checkout and Pay” to check the contents of your shopping cart, calculate postage costs and choose whether to purchase multiple year warranties. Finally, click “Continue to Payment” to make your payment using Visa, MasterCard or PayPal. For credit card payment your card will not be charged until you reach the final page and click “Confirm Order”.

• Question What payment methods do you accept? showhide
  Answer

  We currently accept only bank direct deposit or internet fund transfer. Please contact our Sales team if you are experiencing issues during the payment section of placing your order. Very soon we will be able to accept credit cards.

• Question How long after placing my order can I expect my delivery? showhide
  Answer

  At Fresh Jasmine online we offer a wide range of products.Different products will ship at different times after you place your order. For accurate information on shipping details, please refer to the product listing of the product you are interested in.

  Once your order ships, delivery times may also vary depending on the carrier and the item. You will receive an email upon shipment with specific information on your delivery details. We take all efforts to deliver your orders within 7 days after order confirmation (excluding National public holidays and State holidays)

• Question Can I pick up my purchase? showhide
  Answer

  Yes, you can pick up your order in nominated grocery shops, retail store or Australian Air express depot. Please check our website for pickup location details.

  Please note that you may not be able to pick up your orders on National public holidays and State holidays – Please check with the nominated pick up location contact or fresh jasmines sales representative, dial at

• Question Has my order been dispatched yet - how can I track it? showhide
  Answer

  Once your order has been dispatched we will send you a confirmation email with the details of the carrier including tracking number if available or pick up location depends on the option you have selected during check out.If you haven’t received emails, please also check your spam folder.

  Fresh Jasmines sales staff will have access to your tracking details, so if you have any questions please contact us on 0475555597.

  Please note: Some items may be sent via regular post and cannot be tracked online.

• Question Where is my order? showhide
  Answer

  If you have placed an order, you will have received an order confirmation email letting you know that your order has been successful! This email will let you know the expected dispatch time frame for your order, the details of the products you have bought, and your delivery details.

  Once your order has been dispatched, you will receive a separate dispatch confirmation email to let you know it’s on its way!If your order has a tracking number, you can also contact the courier directly for further information on your delivery.Please rest assured that if there are any unexpected delays, fresh jasmines will notify you immediately!

• Question Why has my order not arrived yet? showhide
  Answer

  We recommend checking your order confirmation email and the product listing for an exact time-frame for your order to arrive. Please rest assured that if there are any unexpected delays, fresh jasmines will notify you immediately!

• Question What is your returns policy? showhide
  Answer

  To qualify to return an item under our Returns Policy, products must be in their original packaging, along with all included accessories. Please see our Warranty Terms and Conditions in relation to warranty claims here. Refunds and Returns